Refund policy

Return Policy – Intexca Inc.

1. Return Request Period

A return request must be submitted within 7 days of delivery.

2. Eligible Returns

Products may be eligible for return in the following circumstances:

  • The product is defective, damaged, or incorrect.
  • The product is unopened.
  • The product has been opened but remains unused and includes its original packaging.

Original packaging is required for all returns.

3. Restocking Fees

  • A 10% restocking fee may apply to an unopened product.
  • A 10% restocking fee may apply to a product that has been opened but remains unused.
  • A 20% restocking fee may apply to an opened and used product if its return is accepted.

Restocking fees are calculated using the product price before shipping and tax.

4. Return Shipping Costs

Intexca Inc. will be responsible for return shipping costs when a product is defective, damaged, or incorrect.

In all other cases, the customer is responsible for return shipping costs.

5. Information Required for a Return Request

Please include the following information in your return request:

  • Product description
  • Number of items being returned
  • Date the product was received
  • Condition of the product
  • Condition of the packaging
  • Reason for the return

6. Items to Include in the Return Package

The returned package must include:

  • Original packaging
  • Original labels and tags
  • All product accessories
  • Manuals and warranty cards, if applicable

7. Refund Processing

Intexca Inc. will process an approved refund within 7 days after receiving the returned product.

Customers should send us the return tracking number after the product has been shipped.