Request to return product must be made within 5 days of receiving product if not satisfied
A restocking fee of 10% may apply for product that is unopened.
A restocking fee of 10% may apply for product that is opened but unused.
A restocking fee of 20% may apply for product that is opened and used.
- Items in the following condition can be returned with full refund :
Intexca will be responsible for all shipping costs when product is defective/damaged/incorrect.
For all other cases, customer will be responsible for all return shipping costs.
Following information must be included in ‘return request’ or "warranty" message to Intex:
- Product description
- Purchase Order of items
- Condition of product
- Condition of packaging
- Reason for return or repair
Following documents must be included in returned package:
- Original packaging
- Original labels/tags
- Any product accessories
Intexca will process refund within 7 days of receiving of product.
Customer is advised to send message with return tracking number once product has been sent to us.
6 Months Warranty.If product has problem, customer can send product directly into our office with our free shipping service. Please allow 7 business day for us to fix or replace. Intex Inc will pay for shipping back to customer.